Frequently asked questions to help you buy a voucher, a gift box or an item - Château de Vault de Lugny
Are gift boxes sent immediately after purchase?
The gift box is shipped within 48 hours after purchase, in an elegant gift pouch delivered directly to your home, or available in an instant digital version. You can also customize your box to your liking, for a unique touch. Château de Vault de Lugny.
Is it possible to come to your establishment to purchase a gift box?
You can purchase a gift box directly on our e-commerce website or by visiting Château de Vault de Lugny for an in-store purchase. Our gift boxes are available in several packages, ranging from a lunch buffet to a grand luxury wedding night, to offer an unforgettable experience in Burgundy.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is perfectly possible to offer a gift certificate without the recipient knowing the amount. When placing your order, you can check the 'Hide the amount' option so that the gift certificate is sent directly to the recipient without indicating the amount, at Château de Vault de Lugny.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly on site when placing your order. The box is delivered in an elegant gift pouch, directly to your home or available in digital version for instant sending. Take advantage of these flexible options to offer an exceptional experience at Château de Vault de Lugny.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at Château de Vault de Lugny.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box, select the dedicated option during your online purchase. You can then share the group gift via email or a personalized link, allowing everyone to add their contribution. Enjoy this shared gifting experience at Château de Vault de Lugny.
How can I choose the amount for a gift card?
The amount of the gift check is predetermined by the gift boxes offered at Château de Vault de Lugny. You can select the amount that fits your budget from the available options, such as the 'La vie de château à deux' box at 568 € or the 'Repas plaisir pour deux boissons incluses' box at 342 €.
How can I log in to my account?
To access your account and manage your gift boxes, log in to our website with your email address and password. If you have forgotten your password, use the reset option available on the login page. Enjoy the unique experience offered by Château de Vault de Lugny.
How can I empty my cart?
To empty your cart, go to the cart icon at the top right of the page and click on the 'Empty Cart' button to delete everything in one go, at Château de Vault de Lugny.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and delivered together. Take advantage of this opportunity to offer unforgettable moments to your loved ones at Château de Vault de Lugny.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned box. You can also empty your entire cart using the dedicated option at our establishment, Château de Vault de Lugny.
How do I purchase or give a gift box?
To offer a Château de Vault de Lugny gift box, choose your box from our gastronomic and relaxation experiences, add it to your cart, and personalize it with a message before finalizing your order. You can opt for home delivery in digital or physical format, in an elegant gift pouch.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate and let the recipient choose the experience that suits them at Château de Vault de Lugny. They can opt for a gourmet meal, a romantic stay, or a wellness day, according to their preferences, at our establishment Château de Vault de Lugny.
Can I modify or cancel my order?
Changes or cancellations to your gift box order depend on the conditions specified at the time of purchase. Château de Vault de Lugny offers exceptional experiences with flexibility for organizing your stay.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment Château de Vault de Lugny.
Is the gift box customer service reachable by phone?
The customer service of Château de Vault de Lugny can be reached by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or online form.
Can I check the status of my gift box online?
You can track the usage of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to check the status of your box at Château de Vault de Lugny.
Is there an online chat available for questions about gift boxes?
The online chat of Château de Vault de Lugny is available to answer your questions about gift boxes. You will find detailed information about the services and terms of use.
Is there a dedicated customer service for gift boxes?
Château de Vault de Lugny offers a dedicated customer service to answer all your questions about your gift box. You will find answers to your queries directly from our establishment.
Is there a dedicated FAQ for gift boxes?
Of course, this FAQ will guide you in using your gift box at Château de Vault de Lugny. You will find practical information about its validity, usage, and the unique experiences you can enjoy in our establishment.
Is spa access included in my gift box?
Access to the spa is not included in all Château de Vault de Lugny gift boxes. Check the specific conditions of your box to know the included services.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other customers of Château de Vault de Lugny, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at Château de Vault de Lugny.
Is parking included in my gift box?
Parking is not included in the Château de Vault de Lugny gift boxes.
Is breakfast included in my gift box?
Breakfast is not systematically included in the gift boxes. The 'Morning Happiness' box allows you to enjoy a buffet breakfast and a moment of relaxation by the pool at our establishment, Château de Vault de Lugny.
Is special attention given to the recipient of a gift box?
At Château de Vault de Lugny, special attention is given to gift box beneficiaries, with tailored services for an unforgettable stay, such as a gastronomic dinner in our Michelin-starred restaurant or a moment of relaxation by our heated pool.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink during your stay at Château de Vault de Lugny.
Should we bring towels to the Spa?
The towels are provided by the establishment to enjoy the pool and jacuzzi area located in the old cellars of Château de Vault de Lugny.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. The unique, fully customizable gift box is available for exceptional experiences at Château de Vault de Lugny.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format, delivered to your home. The gift boxes from Château de Vault de Lugny offer freedom and flexibility to organize an exceptional stay.
Do you offer preferential rates for bulk purchases?
Decreasing rates are available for large quantity purchases, with a custom quote based on the volume ordered at Château de Vault de Lugny.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options for gift boxes tailored to your needs, at our establishment Château de Vault de Lugny.
How do I correct an incorrect email address for a gift box?
To correct the email address associated with your gift box, you can provide us with your order number and the new details. We will update the information for you, according to the conditions of our establishment Château de Vault de Lugny.
How can I leave a review for my gift box?
You can share your feedback about your experience at Château de Vault de Lugny by logging into your customer account. Your input is valuable to us as it helps us continuously improve our service.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website. Our establishment, Château de Vault de Lugny, is at your disposal to assist you in organizing your experience.
Is there a dress code for the gift box?
Château de Vault de Lugny does not enforce a strict dress code, but appropriate and elegant attire is recommended to fully enjoy the gastronomic experience and refined setting of the establishment.
From what age can I get a treatment?
The treatments offered at Château de Vault de Lugny are available starting from 18 years old. Enjoy a unique wellness experience at our Château de Vault de Lugny establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. Château de Vault de Lugny welcomes you in an exceptional setting for unforgettable moments in Burgundy.
How can one access the hotel from the airport?
To access the Château de Vault de Lugny hotel from the airport, you can choose to take a taxi or rent a car. The château is located in the heart of Burgundy, between Vézelay and Chablis, in an exceptional natural setting.
Is the establishment accessible to people with reduced mobility?
Château de Vault de Lugny is accessible to people with reduced mobility, with adapted facilities to ensure their comfort and safety.
Are pets allowed in the establishment?
Pets are allowed at Château de Vault de Lugny, subject to the establishment's conditions.
Where can I find the menus?
The menus of the Michelin-starred restaurant at Château de Vault de Lugny are available on the detailed sheet of each box or directly on the establishment's website. There, you will find the gourmet offerings from Chef Franco Bowanee and his team, showcasing beautiful local products in an enchanting setting.
What are the hours of operation?
The opening hours of Château de Vault de Lugny vary depending on the services and seasons. The Michelin-starred gastronomic restaurant and relaxation areas are open to welcome you in an exceptional setting, at the heart of Burgundy.
Is there parking available near the establishment?
Château de Vault de Lugny has a private parking lot for its visitors, allowing you to fully enjoy your stay in this exceptional setting.
What are the delivery methods for gift boxes/vouchers?
The Château de Vault de Lugny gift boxes are delivered by email or by post according to your preference. You instantly receive your gift box in digital version or in an elegant gift pouch delivered to your home, for an exceptional experience to offer with complete peace of mind.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You can choose to receive it in an elegant gift pouch, delivered directly to your home, or instantly in a digital version, ready to give. Enjoy this exceptional experience with our Château de Vault de Lugny gift boxes.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for exceptional experiences at Château de Vault de Lugny. Additional items' conditions are specified upon purchase of your gift box.
Is the gift box available in physical format?
The Château de Vault de Lugny gift box is available in a physical format, delivered directly to your home in an elegant pouch. You can also choose an instant digital version, ready to give.
Is the box presented in a neat packaging?
The Château de Vault de Lugny gift set is presented in an elegant pouch, carefully wrapped to provide a pleasant and refined unboxing experience, reflecting the luxury and elegance of our Château de Vault de Lugny establishment.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for Château de Vault de Lugny. The e-gift box version is available via email, allowing for immediate delivery to the chosen person.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The box is sent in an elegant gift pouch, directly to your home or to the address of your choice, by Château de Vault de Lugny.
Do you deliver gift boxes internationally?
We deliver gift boxes internationally to allow you to offer an exceptional experience at Château de Vault de Lugny. Shipping costs and delivery times vary depending on the destination, with home delivery or an instant digital version available.
What are the delivery times for gift boxes by mail?
The Château de Vault de Lugny gift boxes are delivered within 2 to 5 business days in mainland France. You will receive your gift box in an elegant gift pouch, delivered directly to your home, or instantly in a digital version.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order for home delivery or an instant digital version, with delivery times tailored to your convenience at Château de Vault de Lugny.
Is express delivery available?
Express delivery is available for Château de Vault de Lugny gift sets. You can choose home delivery or receive your gift set instantly in digital format, ready to give.
How can I track my order?
You can track your order by logging into your account on our website. Once your gift box is delivered, the lucky recipient can arrange their stay directly with our establishment, Château de Vault de Lugny.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The box is delivered in an elegant gift pouch directly to your home, or instantly available in digital version. Enjoy this exceptional experience at Château de Vault de Lugny.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your Château de Vault de Lugny gift voucher is 2 to 5 business days, depending on your location. You can also choose an instant digital version.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box for Château de Vault de Lugny remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box can be considered according to the availability conditions of our establishment Château de Vault de Lugny.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the Château de Vault de Lugny establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Château de Vault de Lugny.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Château de Vault de Lugny.
Is there a cancellation period for gift box reservations?
The cancellation period for a reservation made with a gift box depends on the conditions specified during your reservation at Château de Vault de Lugny.
Is it possible to reschedule without fees with a gift box?
Date postponement is possible free of charge according to the conditions of your gift box, to be used during your stay at Château de Vault de Lugny.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic or relaxing experience at Château de Vault de Lugny, such as a Michelin-starred meal or a moment of well-being by the heated pool.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Château de Vault de Lugny offers special gift boxes for events like Valentine's Day, Christmas, or weddings, including the Grand Luxe Wedding Night for newlyweds and gourmet meals for two. Check out our online selection to discover the available offers and give an unforgettable experience.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, including birthdays or gatherings with friends. For groups, our 'Gift to Many' set allows you to share a unique experience at Château de Vault de Lugny.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered for Château de Vault de Lugny are official and guaranteed without intermediaries. We work directly with the establishment to provide you with authentic and exceptional experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Château de Vault de Lugny gift boxes are identical to those offered on site, featuring a Michelin-starred gastronomic experience, relaxing moments by the pool or in the castle's cellars, and stays in luxurious rooms. Each box is designed to offer an exceptional experience, whether for a meal, a honeymoon night, or a romantic getaway, in an enchanting and refined setting.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services offered by the gift box can be exchanged according to availability at the time of booking, at our establishment Château de Vault de Lugny.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Château de Vault de Lugny.
Is online payment secure?
Online payment for your gift box is fully secure, with advantageous terms to book with confidence at Château de Vault de Lugny.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not offered for the gift sets of Château de Vault de Lugny. You can pay for your order by credit card, bank transfer, or PayPal depending on the available options at the time of your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Château de Vault de Lugny, allowing you to enjoy a gastronomic meal or an unforgettable stay at our establishment.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of our establishment Château de Vault de Lugny.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You can offer an unforgettable experience at Château de Vault de Lugny with complete peace of mind.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Château de Vault de Lugny.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made for Château de Vault de Lugny gift boxes are fully secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. There, you will find all the information related to your purchases of gift boxes for Château de Vault de Lugny.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Château de Vault de Lugny accepts payment by credit card, PayPal, Apple Pay, and Google Pay for your gift sets.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase. You can also find it in your customer account on the Château de Vault de Lugny website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Payment for your gift box at Château de Vault de Lugny can be made by Visa, Mastercard, or American Express credit card. The payment is fully secure, and you receive your box in an elegant gift pouch, delivered directly to your home.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set at Château de Vault de Lugny. Check its validity and usage in the general terms and conditions of our establishment.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is fully secure, and you receive your gift box in an elegant gift pouch delivered to your home, or in an instant digital version. Château de Vault de Lugny.
Do you accept vacation checks?
Vacation checks are accepted for the purchase of gift boxes at Château de Vault de Lugny.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included in the gift box for a unique touch, at Château de Vault de Lugny.
Can we add options to your gift box offers?
The Château de Vault de Lugny gift boxes can be customized to your liking, with options such as delivery in a gift pouch or in digital format. The recipient can then arrange their stay directly with the Château de Vault de Lugny establishment.
Do you offer premium packaging for gift boxes sent by mail?
For an extra touch of elegance, the Château de Vault de Lugny gift box is delivered in an elegant gift pouch, directly to your home. You can also opt for an instant digital version or customize your gift box to your liking, for an exceptional experience to offer with complete peace of mind.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift box with a message to mark a special occasion, such as a birthday or a wedding. The box is delivered in an elegant gift pouch, directly to your home, for an exceptional experience at Château de Vault de Lugny.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment Château de Vault de Lugny.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Château de Vault de Lugny paper gift box, a duplicate can be issued subject to availability.
Can partially used gift boxes be refunded?
Partially used gift boxes at Château de Vault de Lugny cannot be refunded. Each experience offered is unique and designed to be fully enjoyed at our establishment.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the conditions of the Château de Vault de Lugny establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the Château de Vault de Lugny gift boxes, as these are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the conditions specified at the time of purchase. At Château de Vault de Lugny, you can enjoy flexibility and exceptional experiences to give with complete peace of mind.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box is necessary to process your request quickly according to the conditions of the establishment Château de Vault de Lugny.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased for Château de Vault de Lugny depends on the general terms of sale applicable at the time of purchase. These terms are specified on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before its expiration date, it can no longer be used. We recommend checking the validity conditions at the time of purchase to learn about any extension options offered by Château de Vault de Lugny.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the Château de Vault de Lugny establishment.
How can I redeem the cashback?
To use your gift box, you can present it directly at the reception of Château de Vault de Lugny, where the team will be delighted to guide you in organizing your experience according to your wishes.
What is the processing time for a refund after I make a request?
The refund deadlines for a Château de Vault de Lugny gift box are 14 days from the date of receipt of your request, subject to the gift box's terms of use.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Château de Vault de Lugny gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the availability of our establishment, Château de Vault de Lugny. We invite you to check the available dates when making your reservation.
Is booking with a gift box subject to availability?
To use your gift box at Château de Vault de Lugny, it is necessary to check availability with the establishment at the time of booking.
I've lost my password to log into my account, what can I do?
To regain access to your account, click on the 'Forgot Password' link on the Château de Vault de Lugny website's login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Château de Vault de Lugny, have your gift box number ready, which is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability at Château de Vault de Lugny. This exceptional venue in Burgundy welcomes you for an unforgettable gastronomic and relaxation experience, with its Michelin-starred restaurant and its heated pool and jacuzzi at 30° all year round.
Can I use my gift box on holidays?
The use of your gift box at Château de Vault de Lugny is possible on public holidays, subject to the establishment's availability. For an unforgettable stay or meal, you can enjoy our Michelin-starred gastronomic restaurant or our wellness area with a pool and jacuzzi heated to 30° all year round, in the heart of Burgundy.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of our establishment, Château de Vault de Lugny. The lucky recipient organizes their stay directly with the establishment and enjoys a exceptional experience with complete serenity.
Can I book online with my gift voucher?
To book online with your gift box, you can arrange your stay directly with the Château de Vault de Lugny establishment.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with a gift box at our establishment, Château de Vault de Lugny.
Can I make a reservation by email with my gift box?
Booking with a gift box can be made by email to Château de Vault de Lugny. The establishment will offer you available time slots according to the conditions of your gift box.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the Château de Vault de Lugny establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as a gourmet meal or an overnight stay at Château de Vault de Lugny. Any additional charges or options, such as extra drinks or spa services, are at your own expense.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It allows you to enjoy an exceptional experience at Château de Vault de Lugny, where every detail is designed to enhance your stay.
Can my gift box be used all at once?
Your gift box for Château de Vault de Lugny can be used in one go. You can use it for a gastronomic experience, a romantic stay, or a wedding night, depending on your choice. Make the most of your exceptional moment at Château de Vault de Lugny.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment Château de Vault de Lugny, located in Burgundy. It allows you to enjoy a gastronomic and relaxing experience in an exceptional setting, with services ranging from a gourmet meal to a romantic stay.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at Château de Vault de Lugny. You can choose from our different offers, such as a gourmet meal or an overnight stay at our establishment Château de Vault de Lugny.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room is possible depending on availability and the conditions of the establishment at the time of your stay. You can discuss this directly with the team at Château de Vault de Lugny.
Can someone else use my gift box?
The gift box is personal and exclusively reserved for the beneficiary's use. You can use it for a gastronomic experience or a wellness stay at Château de Vault de Lugny.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Château de Vault de Lugny, depending on the conditions of your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Château de Vault de Lugny, you may be asked to present an ID to validate your stay or meal. This is a common procedure at our establishment, Château de Vault de Lugny.
Do you accept pets?
Château de Vault de Lugny does not allow pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will then be able to organize your stay directly with the Château de Vault de Lugny establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at Château de Vault de Lugny. You can place an order as a guest and thus enjoy the gastronomic or relaxation experience offered.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on availability and reservation conditions at Château de Vault de Lugny.
What are the check-in and check-out times?
The check-in and check-out times at Château de Vault de Lugny are set at 15:00 for check-in and 12:00 for check-out. These hours allow you to fully enjoy your stay in this enchanting setting in Burgundy.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen gift box. You can enjoy a variety of experiences, such as a gourmet meal, a night in a luxurious room, or a moment of relaxation by the pool, at our establishment Château de Vault de Lugny.
What is the difference between a gift box and a free amount voucher?
A gift box allows you to choose from predefined experiences, such as a gourmet meal or an overnight stay, while an open amount voucher gives you the freedom to pay for a service of your choice up to the selected amount. Take advantage of these options for an unforgettable stay at Château de Vault de Lugny.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to offer an exceptional experience at Château de Vault de Lugny.
How do I use a gift box during booking?
To use your gift box at Château de Vault de Lugny, simply mention your unique code when making a reservation directly with the establishment. The recipient can then organize their stay at their leisure and enjoy an exceptional experience in this enchanting setting.
Can the gift box be transferred to a third party?
The Château de Vault de Lugny gift box can be given to a third party. Simply specify the recipient's name at the time of purchase or modify it later according to the conditions specified at the time of purchase.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity may be considered according to the conditions of the Château de Vault de Lugny establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment Château de Vault de Lugny.
What is the validity period of a gift box?
The validity period of a Château de Vault de Lugny gift box is 3 years. You can give it with complete peace of mind, knowing that you will make someone happy.
Are children allowed?
Château de Vault de Lugny is an establishment that focuses on a gastronomic and relaxation experience for adults. The services offered, such as Michelin-starred meals or wellness stays, are primarily designed for an adult audience. Children are not specifically mentioned as being included in these offers.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of the gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment Château de Vault de Lugny.
Is the spa access private?
The pool and jacuzzi area at Château de Vault de Lugny is accessible to all guests of the establishment, set in a spectacular setting located in the former cellars of the castle. This area, heated to 30° all year round, offers a unique moment of well-being, awarded the Piscine d'Or. Château de Vault de Lugny.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic experiences, romantic getaways, wellness moments, and gourmet escapes at Château de Vault de Lugny. You can give a lunch buffet, a morning of bliss, a gourmet meal, a grand luxury honeymoon night, or even a pleasure gift certificate for total freedom of choice.